Admin & Operations Coordinator (English Speaker) - Entry-Level | Remote

About the Role

Join our team as an Admin & Operations Coordinator and support the day-to-day administration of student programs. This entry-level role is ideal for a detail-oriented professional with strong English communication skills and a customer-first mindset.

Responsibilities

• Accurately manage student registrations, enrollments, attendance, customer records, and CRM information.
• Coordinate trial classes and ongoing schedules, including instructor assignments, room bookings, program registrations, and rescheduling requests.
• Support academy operations for workshops, performances, competitions, examinations, and other events.
• Act as the main point of contact for students, parents, and prospective customers, responding professionally across communication channels.
• Prepare reports and customer communications, maintain operational documentation, and keep administrative records up to date.
• Assist with billing administration, invoicing, payment tracking, and follow-ups for outstanding balances.
• Support marketing administration tasks such as website updates and lead follow-ups, while improving data accuracy and internal processes.

Requirements

• Bachelor’s degree in any discipline.
• Fresh graduates or candidates with up to 1 year of experience in administration, customer success, customer service, or related roles.
• Fluent spoken and written English (required).
• Strong communication and interpersonal skills with a customer-focused attitude.
• High attention to detail and strong organizational skills, with the ability to prioritize and work with urgency.
• Proficiency in Microsoft Office and Google Workspace; comfort working with CRM systems.
• Ability to work independently in a remote environment while collaborating with an international team.

Benefits

• Remote work flexibility with collaboration across an international team.
• Opportunity to grow in operations, customer support, and program administration.