Skills
Permit research
Customer coordination
Written and verbal communication
About the Role
We’re seeking a highly organized Administrative Assistant to support our U.S. operations team by managing the permit research and submission process end-to-end. This role involves working closely with Operations Leads and communicating with government offices on behalf of customers.
Responsibilities
- Research permit requirements using internal tools, AI-assisted resources, and official government sources
- Verify submission requirements by making outbound calls and communicating with U.S. government offices
- Coordinate with customers to gather needed information and keep requests moving
- Prepare and submit permit applications and supporting documentation
- Track each project through completion and maintain accurate status updates
Requirements
- Strong attention to detail and the ability to maintain accuracy throughout the workflow
- Excellent written and verbal communication skills in English
- Ability to exercise independent judgment while following established processes
- Comfort working directly with operations leadership and external stakeholders
- Proficiency researching requirements using databases and online resources
Benefits
- Opportunity to support real customer outcomes through a structured, high-impact process
- Collaborative environment with U.S.-based Operations Leads
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