Administrative Assistant (Permit Research & Submissions) | Onsite

About the Role

We’re seeking a highly organized Administrative Assistant to support our Operations team by managing the permit research and submission workflow from start to finish. This role is focused on accurate permit documentation, clear communication with customers and U.S. government offices, and timely tracking through project completion.

This is not a general administrative or data entry position. You’ll use independent judgment, maintain strong attention to detail, and communicate professionally in English with both internal leads and external government contacts.

Responsibilities

• Research permit requirements using internal databases, AI tools, and official government resources
• Place outbound calls to U.S. government offices to confirm submission requirements and timelines
• Coordinate with customers to gather necessary information and keep projects moving
• Submit permit applications and ensure supporting documentation is complete and accurate
• Track each project through completion and provide updates to Operations Leads
• Communicate effectively with U.S.-based Operations Leads and government contacts on behalf of customers

Requirements

• Exceptional accuracy and strong attention to detail
• Independent judgment and the ability to manage tasks end-to-end
• Strong written and verbal communication skills in English
• Comfort working with internal tools, databases, and AI-assisted research
• Professional phone communication experience

Benefits

• Opportunity to contribute directly to customer outcomes by ensuring permits are researched and submitted correctly
• Supportive collaboration with U.S.-based Operations Leads
• Structured work focused on accuracy, communication, and project tracking