Administrative Assistant (Permits Support) — Remote

About the Role

We’re seeking a highly organized Administrative Assistant to support our operations team by managing the permit research and submission workflow end to end. This position is focused on accurate permit intake, clear communication, and reliable follow-through—working closely with U.S.-based Operations Leads and coordinating with government offices on behalf of customers.

Responsibilities

• Research permit requirements using internal resources, AI tools, and official government sources
• Place outbound calls to U.S. government offices to confirm requirements and application details
• Coordinate with customers to gather needed information and ensure timely submissions
• Submit permit applications and track each project through completion
• Maintain organized documentation and update stakeholders with clear status notes

Requirements

• Exceptional attention to detail and accuracy
• Strong written and verbal communication skills in English
• Ability to exercise independent judgment while following process requirements
• Comfort communicating professionally with government offices and customers
• Experience in administrative support roles with project tracking and documentation (not data entry)

Benefits

• Work remotely with support from U.S.-based Operations Leads
• Opportunity to contribute to meaningful, customer-facing operational outcomes