Skills
Customer Support
Bilingual Communication
Troubleshooting
About the Role
Procare Solutions is looking for a Bilingual Customer Support Specialist to help our customers with software questions and troubleshooting. In this role, you’ll provide clear, step-by-step guidance that helps end users get the most from our child care management solutions.
Responsibilities
- Assist customers with software-related questions using friendly, easy-to-understand explanations
- Provide step-by-step solutions to resolve issues and answer product how-to requests
- Communicate support updates clearly and accurately
- Help ensure customers can access tools that support safety, compliance, and family communication
Requirements
- Fluency in English and another language (bilingual required)
- Strong communication skills with a customer-first mindset
- Comfort learning and supporting software applications
- Ability to explain technical steps in a simple, user-friendly way
Benefits
- Join a mission-driven company supporting early childhood educators
- Work with a team focused on customer success and product improvement
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