Skills
Live chat customer support
CRM documentation
Written communication
About the Role
Join our team as a Chat Representative, supporting customers through live chat with accurate, timely help. You’ll answer questions about loan products and services, guide applicants through the process, and deliver a high level of customer care.
Responsibilities
- Respond promptly and professionally to customer inquiries via live chat
- Provide clear information on loan products, eligibility, application steps, and repayment options
- Assist customers with loan applications and resolve account-related questions
- Verify customer information while following confidentiality and compliance requirements
- Troubleshoot basic issues and escalate more complex concerns to the right team
- Log and maintain accurate customer interaction notes in the company CRM
- Meet performance expectations for response time, customer satisfaction, and quality
- Stay current on company policies, product updates, and applicable regulations
Requirements
- High school diploma or equivalent; associate’s or bachelor’s degree preferred
- Experience in customer service, live chat support, call center, or financial services is a plus
- Strong written communication, grammar, and typing skills
- Detail-oriented with strong problem-solving abilities
- Ability to manage multiple conversations in a fast-paced environment
- Basic computer skills and familiarity with CRM or chat tools
- Professional, empathetic, customer-focused attitude
Benefits
- Competitive salary
- Performance-based incentives
- Paid training
- Career growth and advancement opportunities
- Supportive, collaborative work environment
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