Customer Care & Office Admin Coordinator (Remote)

About the Role

TruBlue of Delmarva is hiring a Customer Care & Administrative Coordinator to support customers from their first call through project completion. This role is ideal for an organized, energetic self-starter who enjoys helping people and keeping schedules running smoothly in a fast-paced environment.

Responsibilities

• Answer incoming calls and respond to customer questions promptly and professionally
• Follow up on web leads from sources such as Google and Thumbtack
• Schedule estimates and service appointments using Housecall Pro
• Confirm appointments and communicate any schedule changes
• Conduct customer satisfaction follow-ups after projects are completed
• Request Google reviews and help maintain positive customer relationships
• Track outstanding estimates and assist with converting leads into booked jobs
• Maintain accurate customer records and job notes in Housecall Pro
• Support invoicing, deposit collection, and customer communication tracking
• Coordinate calendars for the owner and project managers
• Assist with daily office operations and general administrative tasks
• Coordinate social media content and before-and-after project photos
• Support email marketing efforts and customer newsletters
• Organize digital files, monitor reviews/feedback, and improve administrative workflows

Requirements

• High school diploma (or equivalent)
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Comfort multitasking in a fast-paced setting
• Friendly, professional, and customer-focused attitude
• Strong attention to detail and problem-solving skills
• Proficiency with Microsoft Office and Google Workspace
• Experience with CRM and/or scheduling software (Housecall Pro experience is a plus)

Benefits

• Remote position
• Flexible schedule
• Paid training
• Paid time off (eligible employees)
• Performance-based bonuses and incentives
• Opportunities for advancement as the company grows
• Supportive, team-oriented work environment