Skills
Customer Success
Onboarding
Customer Adoption
About the Role
Join our Customer Experience team as a Customer Success Manager supporting SMB customers. You’ll help drive adoption of NavVis hardware and software by guiding customers through onboarding and the full adoption journey—ensuring they realize measurable value from day one.
Responsibilities
- Own the onboarding experience for SMB customers, ensuring a smooth start and strong early outcomes
- Support customers throughout the adoption lifecycle to maximize usage and long-term success
- Leverage your understanding of our reality capture system to help customers apply solutions effectively
- Partner with internal teams to address customer needs and improve the customer experience
- Work closely with customers to identify goals, remove blockers, and drive continued progress
Requirements
- Experience in customer success, account management, or customer-facing roles
- Ability to manage onboarding and adoption processes end-to-end
- Comfort learning and explaining complex technical solutions
- Strong communication and relationship-building skills with SMB customers
Benefits
- Remote or hybrid work options (NavVis Inc.)
- Opportunity to work with innovative hardware and software solutions
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