Skills
Preventative maintenance
Equipment troubleshooting
Customer training
About the Role
We’re seeking a Field Service Engineer to support customers with installation, operation, maintenance, and troubleshooting of company products. This role serves as a key technical point of contact for service-related questions and works closely with internal teams to address customer needs and drive corrective actions.
Responsibilities
- Install, commission, operate, maintain, repair, and upgrade equipment according to service-management timelines
- Perform preventative maintenance using published procedures and maintain accurate equipment performance and maintenance records
- Provide technical guidance and training to customers on product use and best practices
- Collaborate with sales, marketing, QA/QC, and R&D to investigate customer concerns and determine corrective actions
- Follow up with customers to confirm resolution and support ongoing service success
- Support a designated region as needed
Requirements
- Ability to travel within the Worcester, MA area and surrounding territory (candidate should reside locally)
- Strong technical troubleshooting and customer-facing communication skills
- Experience with equipment installation, maintenance, and repair
- Comfort maintaining detailed service and maintenance documentation
Compensation & Benefits
- Salary range: $29.00–$32.00 per hour (annualized)
- Additional benefits to be discussed during the hiring process
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