Skills
IT troubleshooting
Field service support
Networking fundamentals
About the Role
Synergy ECP is seeking a Field Service Technician to support mission-critical IT and cybersecurity-related environments. Based in the Landover, MD area, you’ll help ensure systems are operating reliably and that customer needs are met with timely, high-quality service.
Responsibilities
- Perform onsite troubleshooting, diagnostics, and repairs for supported hardware and related systems
- Install, configure, and maintain client equipment and service components
- Coordinate with internal teams to resolve issues and document service outcomes
- Follow established procedures for safety, security, and change control during field work
- Provide clear status updates to customers and stakeholders throughout service activities
Requirements
- Experience supporting IT systems in a field or customer-facing environment
- Strong troubleshooting skills and the ability to work methodically under time constraints
- Basic knowledge of networking and common enterprise technologies
- Ability to follow technical documentation and service processes
- Willingness to work onsite as needed for customer requirements
Benefits
- Opportunity to support high-impact work for U.S. intelligence and defense communities
- Supportive team environment focused on performance and continuous improvement
- Company culture centered on excellence, customer focus, and improving performance
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