Lifecycle Customer Success Manager (CSM) I | Remote

About the Role

Buildium is seeking a Lifecycle Customer Success Manager (CSM) I to support a high-volume portfolio of established customers—typically in their second year or later. You’ll help long-term customers maintain momentum and continue realizing value as their teams, workflows, and operational needs evolve.

This role combines scalable customer engagement with thoughtful, targeted support to improve product adoption, strengthen customer health, and drive retention and expansion.

Responsibilities

• Manage a portfolio of established Buildium customers and monitor key health and usage indicators
• Identify shifts in customer needs and uncover adoption gaps through proactive outreach and analysis
• Strengthen product adoption by connecting customers to the right resources, best practices, and solutions
• Support retention and expansion by translating customer insights into actionable engagement plans
• Collaborate with cross-functional teams to resolve issues and align on customer outcomes

Requirements

• Experience in customer success, account management, or a related customer-facing role
• Strong ability to interpret customer and usage signals to guide next steps
• Excellent communication skills with the ability to tailor messaging to different customer needs
• Comfort working with structured processes and scalable engagement motions

Benefits

• Opportunity to make a direct impact on long-term customer outcomes and reduce preventable churn
• Collaborate with cross-functional teams to improve customer experiences
• Support customers as their operations grow and change over time