Skills
Customer Success
Partnership Management
SaaS Adoption
About the Role
Teachstone is seeking a Partnership Success Manager to help education partners get maximum value from our CLASS® assessment and professional development solutions. If you enjoy building strong relationships, supporting adoption, and improving outcomes for educators and learners, this role is for you.
Responsibilities
- Own the end-to-end partnership success journey, from onboarding through ongoing engagement
- Work with partner teams to drive adoption of myTeachstone and related CLASS resources
- Monitor partner goals and usage metrics, then recommend actions to improve results
- Coordinate with internal teams to resolve issues and ensure a smooth partner experience
- Provide guidance and best practices that support effective implementation
- Identify trends across partnerships and share insights to improve programs and tools
Requirements
- Experience managing customer or partner relationships in an education, SaaS, or services environment
- Strong communication skills with the ability to influence and build trust
- Comfort using data to assess adoption, engagement, and program effectiveness
- Ability to manage multiple priorities and work cross-functionally
- Commitment to customer outcomes and continuous improvement
Benefits
- Mission-driven work focused on improving educator practice and student learning
- Opportunity to contribute to a research-backed, globally used learning solution
- Supportive team and collaborative culture
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