Skills
Empathetic phone communication
Person-first language
Active listening
About the Role
Solari is seeking a Peer Support Specialist to provide warm, empathetic phone support to individuals who are looking for connection and encouragement during their recovery. This role focuses on offering support, using person-first language, and helping callers feel heard, hopeful, and less alone.
Responsibilities
- Deliver a positive customer experience to individuals and families through respectful, empathetic phone support
- Respond to callers using person-first language and assertive, supportive communication
- Use mutuality and authentic connection to relate to callers’ concerns
- Provide encouragement and coping support without trying to “fix” problems or offer solutions
- Support callers who may be experiencing loneliness, isolation, fear, limited support, or lack of resources
Requirements
- Must reside in Colorado
- Strong communication skills with the ability to listen actively and respond with empathy
- Comfort working in a phone-based support environment
Work Schedule
- Wed–Sat, 9:30 AM–8:00 PM
- Sun–Wed, 6:30 AM–5:00 PM
- Sun/Wed–Fri, 1:30 PM–12:00 AM
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