Skills
Patient engagement
Team leadership
Healthcare operations
About the Role
Shields is looking for an experienced Pharmacy Patient Services Operations Supervisor to lead our Patient Engagement team. This role provides hands-on day-to-day leadership for the Engagement Center and supports the Director/Manager of Patient Engagement. If you’re a results-driven leader who values quality, coaching, and continuous improvement, we’d love to hear from you.
Responsibilities
- Lead daily operations of the Engagement Center and ensure smooth team execution
- Supervise front-line team members, including performance management and coaching
- Drive high-quality patient engagement outcomes with a strong service mindset
- Monitor performance metrics and hold the team accountable to quality and productivity goals
- Support employee development through feedback, training, and growth planning
- Assess progress critically, identify improvement opportunities, and implement action plans
Requirements
- Experience managing front-line employees in a healthcare or pharmacy environment
- Strong leadership and coaching skills with an emphasis on accountability
- Demonstrated ability to stay organized, plan ahead, and improve processes
- Motivated self-starter who can work independently and lead with positivity
- Commitment to high-quality service and continuous improvement
Benefits
- Opportunity to lead a fast-growing team focused on patient experience
- Supportive leadership environment with room for professional growth
- Remote work flexibility
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