Skills
Product Support
Customer Technical Support
Root Cause Analysis
About the Role
Rolls-Royce is seeking a Senior Regional Product Support Manager to support customers across the Mining and Oil & Gas industries. This is a full-time role working from home in the United States, focused on delivering high-quality product support, driving issue resolution, and strengthening customer outcomes.
Responsibilities
- Provide regional leadership for product support activities for Mining and Oil & Gas customers
- Coordinate support efforts to ensure timely troubleshooting, escalation, and resolution
- Partner with internal engineering and service teams to address root causes and improve reliability
- Maintain strong customer relationships and manage expectations across support engagements
- Support service planning and continuous improvement initiatives based on field feedback
Requirements
- Experience in product support, field service, or customer-facing technical support (Mining and/or Oil & Gas preferred)
- Strong technical problem-solving skills with the ability to drive issues to closure
- Excellent communication and stakeholder management skills
- Ability to work independently in a remote, region-based environment
- Willingness to support customers across the United States as needed
Benefits
- Opportunity to work with a global leader in power and propulsion solutions
- High-performance culture with room to grow and develop
- Remote working arrangement within the United States
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