Senior SRE (RTCDP Datastores & AI/ML Ops) | Hybrid Work

About the Role

Adobe’s Real-Time Customer Data Platform (RTCDP) helps power personalized experiences for leading global brands. As a Senior SRE on the RTCDP Datastores & AI/ML Ops team, you’ll ensure the platform remains reliable, scalable, and operationally excellent at worldwide scale.

This is a hands-on, high-ownership position focused on Day 2 production operations and core datastore engineering, with an expanding remit in operationalizing AI/ML services and workflows.

Responsibilities

• Drive day-to-day reliability for RTCDP services, including availability, performance, and durability aligned to SLOs
• Participate in on-call rotations and lead incident response, coordinating mitigation and recovery across SEV3–SEV1 events
• Conduct post-incident reviews and ensure follow-through on corrective actions
• Improve operational readiness through playbooks, runbooks, and continuous on-call process enhancements
• Partner with engineering teams to strengthen datastore and AI/ML operations as the service surface area grows

Requirements

• Strong experience in site reliability engineering or production operations for large-scale systems
• Proven ability to manage incidents and drive mitigation during high-severity events
• Hands-on background in datastore engineering and reliability fundamentals (performance, durability, availability)
• Experience building and improving operational tooling, playbooks, and operational processes

Benefits

• Opportunity to work on mission-critical customer data infrastructure at global scale
• High-ownership role with direct impact on reliability outcomes
• Collaborative environment focused on continuous improvement and operational excellence