Skills
ServiceNow
Microsoft 365
Active Directory
About the Role
We’re hiring a customer-focused Service Desk Analyst to provide first-level technical support to end users across a global enterprise environment. You’ll be the main point of contact for employees experiencing IT issues, helping them through phone, email, and chat while working tickets in ServiceNow.
Responsibilities
- Act as the first point of contact for IT support requests from phone, email, chat, and ServiceNow
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and related Microsoft technologies
- Handle password resets, account unlocks, user provisioning, and access requests using Active Directory
- Troubleshoot and resolve Windows operating system issues and common application problems
- Document troubleshooting steps and outcomes to ensure accurate ticket tracking and follow-through
Requirements
- Experience providing first-level IT support in a service desk or help desk environment
- Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive) and Windows troubleshooting
- Familiarity with Active Directory for identity and access support
- Strong customer service skills with the ability to communicate clearly with end users
Benefits
- Opportunity to support a global user base and develop your technical expertise
- Structured ticketing workflow using ServiceNow
- Collaborative IT environment focused on responsive, high-quality support
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