Skills
About the Role
In this Services Account Management role, you’ll support the Account and Consulting teams by helping shape account strategy, prioritization, and planning across multiple customers. You’ll proactively gather customer feedback, stay current on customer needs, and drive intentional conversations that support Microsoft Cloud adoption.
Responsibilities
- Contribute to account team thinking and support planning prioritization for multiple assigned accounts
- Proactively seek customer insights on business priorities and objectives
- Plan and coordinate stakeholder relationships in alignment with the core account team
- Maintain up-to-date knowledge of assigned customers and their evolving goals
- Use Microsoft Consulting go-to-market scenarios to guide customer conversations
- Identify, qualify, lead, manage, and close strategic industry cloud opportunities on prioritized accounts
- Orchestrate the consulting-to-sales relationship with the core account team and Enterprise colleagues
- Build and maintain high-quality close plans for qualified opportunities
Requirements
- Experience supporting account management and/or consulting-led sales motions
- Strong ability to prioritize across multiple accounts and opportunities
- Proven track record of qualifying and progressing strategic opportunities
- Comfort working cross-functionally with stakeholders and internal teams
- Strong customer engagement and feedback-gathering skills
Benefits
- Opportunity to work on strategic cloud adoption initiatives with enterprise customers
- Collaborate with Account, Consulting, and Enterprise teams to drive outcomes