Skills
Technical project management
API integrations
Stakeholder management
About the Role
Maven AGI is building an enterprise AI platform that delivers accurate, autonomous customer support at scale. As a Technical Project Manager for Strategic Customer Implementations, you’ll help lead the planning and execution of customer-facing rollouts that connect Maven’s conversational AI agents with a client’s existing systems, knowledge, and personalization sources.
Responsibilities
- Own project plans for strategic customer implementations, aligning timelines, milestones, and deliverables
- Coordinate cross-functional teams (engineering, product, and customer stakeholders) to ensure successful integrations
- Drive requirements gathering and translate customer needs into actionable technical plans
- Manage risks, dependencies, and change requests throughout the implementation lifecycle
- Ensure launches meet quality expectations and support adoption by delivering clear rollout communication
Requirements
- Proven experience as a Technical Project Manager (or similar) delivering complex customer or integration projects
- Strong technical fluency with APIs, data flows, and system integrations
- Ability to manage multiple stakeholders and keep projects on track with clear, structured communication
- Experience coordinating cross-functional teams in fast-moving, product-driven environments
- Comfort working with ambiguity and iterating plans as customer requirements evolve
Benefits
- Opportunity to help shape enterprise AI for customer service and support
- Work with a team founded by leaders from HubSpot, Google, and Stripe
- Contribute to a mission focused on reducing friction for customers and lowering operational burden for companies
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