Skills
Technical Support
Troubleshooting
Customer Service
About the Role
Smartsheet is hiring a Technical Support Specialist to help customers succeed with our Core Apps. In this role, you’ll work with a global support team, reporting to a Support Team Manager, while delivering responsive, high-quality technical assistance.
Responsibilities
- Provide technical support to customers for Core Apps, troubleshooting issues and answering questions
- Maintain strong service standards by delivering timely, accurate resolutions
- Collaborate with teammates across time zones to support customers and improve processes
- Contribute to team projects that enhance the customer support experience
Requirements
- Experience in customer-facing technical support or troubleshooting
- Strong communication skills and a customer-first mindset
- Ability to work effectively with a distributed, global team
Benefits
- Opportunity to support a product used by teams worldwide
- Collaborative environment with global teammates
- Contribute to improvements that directly impact customer success
This job was curated and enriched by FindJobHere to help your search. Apply on the original website: job-boards.greenhouse.io.
Learn how it works.