Treatment Coordinator (On-Site) - Patient Care & Financial Planning

About the Role

At Tend, we deliver dentistry differently—focused on both excellence and ambition. As a Treatment Coordinator, you’re the first point of contact for patients and the person who helps make next steps clear and confident. You’ll guide patients from check-in through checkout and stay connected after visits to support their care journey.

This on-site role helps bridge the front desk and the treatment team. You’ll report to the Studio Manager and serve as a treatment educator, financial guide, and patient advocate—ensuring conversations about care and cost are honest, supportive, and actionable.

Responsibilities

• Manage inbound patient communication and support a welcoming, organized studio experience
• Own the treatment and payment planning process from start to finish
• Explain treatment recommendations clearly and help patients understand options
• Guide patients through financial details, answers, and next steps
• Coordinate with the front desk and clinical team to keep care moving forward
• Follow up with patients to confirm understanding and encourage treatment completion

Requirements

• Strong communication skills with the ability to lead clear, confident conversations
• Comfort discussing financial information in a supportive, patient-centered way
• Experience coordinating schedules, follow-ups, and multi-step processes
• Professional, empathetic approach to patient advocacy
• Ability to work on-site and collaborate closely with a studio team

Benefits

• On-site role with direct impact on patient outcomes
• Support from a studio leadership team
• Opportunity to grow in a care coordination and patient experience career path