Account Manager (Client Services) — Full-Time, Hybrid

About the Role

We’re seeking a proactive, relationship-driven Account Manager to oversee client accounts, strengthen customer satisfaction, and support business growth. You’ll be the key point of contact for clients while coordinating with internal teams to ensure smooth delivery and responsive support.

Responsibilities

• Build and maintain long-term client relationships
• Manage accounts and respond to client requests, questions, and inquiries
• Coordinate with internal teams to support successful project execution
• Track account performance and identify opportunities to expand
• Create reports, presentations, and regular account updates
• Assist with onboarding new clients and maintain accurate account records
• Investigate and resolve client concerns with practical solutions
• Support customer retention and contribute to business development efforts

Requirements

• Proven experience in account management, customer success, or client services
• Strong communication and relationship-building skills
• Ability to coordinate across teams and manage multiple priorities
• Comfort preparing client-facing updates and performance reporting
• Customer-focused mindset with a problem-solving approach

Benefits

• Opportunity to work closely with clients and internal stakeholders
• Supportive team environment focused on service and growth
• Room to take ownership of accounts and drive improvements