Administrative Assistant (Permitting Support) – Operations Team – Onsite in San Francisco, CA

About the Role

We’re seeking a highly organized Administrative Assistant to support our operations team by managing the permit research and submission process end-to-end. This role is designed for someone who can work with precision, communicate clearly in English, and coordinate with both U.S.-based Operations Leads and government offices on behalf of customers.

Responsibilities

• Research permit requirements using internal resources, AI tools, and official government sources
• Place outbound calls to U.S. government offices to confirm application details and submission requirements
• Communicate with customers to gather needed information and keep projects moving
• Submit permit applications and ensure required documentation is complete and accurate
• Track each project through completion and provide status updates as needed

Requirements

• Exceptional attention to detail and accuracy
• Strong written and verbal communication skills in English
• Ability to exercise independent judgment when handling permitting steps and documentation
• Comfort coordinating with multiple stakeholders, including government offices
• Experience in administrative support or operations coordination (not general data entry)

Benefits

• Opportunity to support real-world permitting outcomes for customers
• Direct collaboration with U.S.-based Operations Leads
• Structured, process-driven work with clear accountability