Sportsbook Supervisor & Ticket Writer (Dual-Rate) - Full-Time Onsite

About the Role

Join our team in Baltimore as a Sportsbook Supervisor & Ticket Writer. In this dual-rate role, you’ll support the Book Manager with day-to-day operations, help maximize sportsbook profitability, and ensure a smooth, rules-compliant experience for both experienced bettors and first-time customers.

Responsibilities

• Support the Book Manager by sharing operational insights that improve sportsbook performance and profitability
• Manage sportsbook operating costs with a focus on labor expenses and inventory management/control
• Lead regular meetings with sportsbook leadership to identify and develop promotional and strategic initiatives
• Mentor and coach ticket writers to improve accuracy, efficiency, and customer service
• Motivate staff to deliver a high level of service for regular customers and novice bettors
• Resolve escalated customer complaints and issues in a timely, professional manner
• Ensure sportsbook operations follow all company policies and state gaming agency rules and regulations
• Write tickets and process cash winning tickets
• Answer customer questions, handle disputes, and manage customer interactions with care and accuracy
• Count cash at the start and end of each shift

Requirements

• Experience in sportsbook operations, ticket writing, or a closely related customer-facing gaming role
• Strong understanding of compliance and the importance of following gaming regulations
• Ability to manage operational costs, including labor and inventory controls
• Excellent customer service and conflict-resolution skills
• Comfort working with cash handling procedures and maintaining accuracy
• Leadership ability to mentor and motivate team members

Benefits

• Career growth opportunities within sportsbook operations and leadership
• Supportive team environment focused on service and compliance
• Professional development through coaching and operational training