Client Relations Specialist - Full-Time - Onsite

About the Role

FNS is seeking a Client Relations Specialist to strengthen relationships with our customers and ensure smooth, responsive communication across our logistics services. If you enjoy partnering with people, solving problems, and keeping service quality high, we’d like to meet you.

Responsibilities

• Serve as a primary point of contact for client questions, updates, and service coordination
• Communicate proactively to ensure clients are informed and needs are addressed promptly
• Support issue resolution by partnering with internal teams to remove blockers and improve outcomes
• Maintain accurate records of client interactions and relevant service details
• Contribute to continuous process improvement to enhance customer satisfaction

Requirements

• Experience in client relations, customer service, or a similar support role
• Strong communication skills with a customer-focused mindset
• Ability to manage multiple priorities in a fast-paced environment
• Comfort working with internal teams to drive timely resolutions
• Reliable attention to detail and documentation

Benefits

• Opportunity to contribute to a growing logistics organization focused on employee and customer satisfaction
• Supportive team culture built on trust, communication, teamwork, challenge, and balance
• Work-life balance emphasis and room to grow within the organization