Customer Success Manager (Standard Accounts) - Hybrid

About the Role

As a Customer Success Manager at Energage, you’ll help Standard (small market) clients achieve lasting outcomes by driving product adoption and strengthening loyalty. You’ll own a year-round engagement approach that ensures clients get real value, have the resources they need to succeed, and experience Energage as a trusted partner.

Responsibilities

• Develop and execute a year-round client touchpoint strategy to support adoption and satisfaction
• Act as the voice of the customer by collecting feedback and translating it into product and process improvements
• Use a technical lens to guide clients on feature usage, best practices, and troubleshooting
• Collaborate internally to ensure clients’ needs are addressed and expectations are consistently exceeded
• Support account growth by nurturing relationships and identifying opportunities to expand value

Requirements

• Experience in customer success, account management, or client-facing roles
• Comfort working with technical concepts and supporting customers through feature adoption
• Strong communication skills and an ability to translate customer feedback into actionable insights
• Proven ability to manage ongoing client engagement and measure success

Benefits

• Opportunity to directly influence customer outcomes and product direction
• Year-round engagement model that builds long-term relationships
• Support from a team focused on client value and continuous improvement