Skills
ERP support delivery
SLA management
Escalation and incident management
About the Role
Doppio Group is hiring a Delivery Manager for our Application Managed Services (AMS) organization. In this client-facing role, you’ll oversee delivery for a portfolio of ERP support accounts (starting with approximately 7–8 clients). You’ll help ensure support operations run smoothly, SLAs are met, and long-term relationships are strengthened across manufacturing and distribution environments.
Responsibilities
- Manage day-to-day support delivery for multiple ERP support accounts
- Coordinate ticket prioritization, escalation handling, and operational problem-solving
- Track and drive performance against Service Level Agreements (SLAs)
- Partner with ERP consultants, developers, and project teams to keep priorities aligned
- Coordinate shared consulting and technical resources across client engagements
- Maintain strong communication with client stakeholders to support ongoing success
Requirements
- Experience managing service delivery or support operations in an ERP or enterprise application environment
- Strong escalation and incident/problem management skills
- Ability to influence cross-functional teams without direct people management
- Comfort working with SLA targets and performance reporting
- Clear communication skills with both technical teams and business stakeholders
Benefits
- Opportunity to grow within a scaling Application Managed Services organization
- Client-facing role with meaningful impact on customer outcomes
- Collaborative environment partnering with ERP consultants and technical teams
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