Skills
Guest Experience Management
Customer Service
Team Leadership
About the Role
Continental is seeking a Guest Experience Manager to help us deliver exceptional, memorable service every meal, every day. You’ll lead efforts that ensure guests feel welcomed, cared for, and supported across our dining and refreshment experiences.
Responsibilities
- Oversee day-to-day guest service to ensure consistently high-quality hospitality
- Anticipate guest needs and resolve service issues quickly and professionally
- Support and coach team members to deliver the highest standard of guest satisfaction
- Help maintain a clean, organized, and welcoming guest environment
- Collaborate with internal partners to improve service flow and overall experience
Requirements
- Proven experience in guest services, hospitality, or customer-facing management
- Strong communication and leadership skills
- Ability to stay service-focused in a fast-paced environment
- Commitment to quality, teamwork, and continuous improvement
Benefits
- Opportunity to join a respected, nationwide contract dining and refreshment provider
- Mission-driven culture focused on guest delight and core values
- Supportive team environment with room to grow
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