Skills
Customer Service
Claims/Policy Support
Case Management
About the Role
Join a customer-focused team committed to delivering an exceptional experience for policyholders and partners. As a Health & Annuity Customer Care Analyst II, you’ll support customers and internal stakeholders by phone, email, and written correspondence—helping resolve questions, complete service requests, and ensure accurate outcomes.
Responsibilities
- Provide direct customer support to policyholders, producers, providers, and other stakeholders
- Research and resolve inquiries, including complex or multi-step requests
- Process transactions accurately and efficiently while following established procedures
- Handle a variety of service requests with professionalism, timeliness, and attention to detail
- Work independently with minimal supervision while maintaining quality and accountability
Requirements
- Strong customer service skills with the ability to communicate clearly and professionally
- Experience analyzing and processing multifaceted requests
- Ability to work independently and manage priorities effectively
- Comfort handling customer interactions across phone, email, and written correspondence
Benefits
- $21.00/hour with an annual bonus opportunity
- 401(k) plan with company contribution
- Supportive, collaborative environment focused on customer satisfaction and operational excellence
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