Help Desk Analyst (1+ Year) - Hybrid Day Shift in Austin, TX

About the Role

Join a growing Help Desk team as a customer-focused IT professional. In this hybrid, Monday–Friday day shift role, you’ll support end users in an enterprise environment by diagnosing issues, communicating clearly, and helping keep day-to-day operations running smoothly.

Responsibilities

• Provide technical assistance to users via phone, email, and chat
• Troubleshoot and resolve problems on Windows devices, including PCs, printers, and common user applications
• Document requests, actions, and outcomes to maintain accurate ticket records
• Escalate complex issues when needed and follow through to resolution

Requirements

• 1+ year of Help Desk or Service Desk experience
• Working knowledge of Windows OS, Microsoft 365, and Active Directory
• Strong troubleshooting skills with the ability to explain solutions to non-technical users

Benefits

• Hybrid work schedule with a consistent Monday–Friday day shift
• Opportunity to make a visible impact on everyday IT support for end users
• Collaborative team environment focused on clear communication