Skills
IT Help Desk Support
Ticketing Systems
Hardware Troubleshooting
About the Role
TLC Engineering Solutions is seeking a Helpdesk Technician to support end users in our Orlando office. This is a hybrid position requiring two days per week in-office, with the goal of keeping employees productive through fast, reliable IT support.
Responsibilities
- Configure and troubleshoot workstations, laptops, tablets, and related hardware
- Support and maintain the TLC IT ticketing system from intake to closure
- Contact employees who submit trouble tickets and gather the right details to resolve issues
- Resolve tickets within established timeframes and close tickets after successful completion
Requirements
- At least 2 years of experience in an IT Help Desk role
Benefits
- Career development opportunities
- Collaborative culture and meaningful project work
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