Skills
Customer Service
Call Center Operations
Data Entry Accuracy
About the Role
Join a long-standing, independent pharmacy benefit solutions company with 30 years of experience. In this inbound call center role in Phoenix, you’ll support healthcare customers by handling calls, answering questions, and assisting with prior authorization inquiries.
Responsibilities
- Receive and manage inbound calls, including some follow-up calls
- Answer questions related to prior authorization, general inquiries, and certain confidential information
- Provide high-quality customer service with strong attention to detail
- Accurately enter and update information in required systems
- Use multiple tools and programs to document cases and maintain clear communication
- Maintain performance based on quality and accuracy (call volume may vary based on complexity)
Requirements
- At least 1 year of customer service experience in a call center or office environment
- Comfort working with multiple systems and entering information accurately
- Ability to handle confidential information responsibly
Benefits
- Pay rate of $21/hour plus overtime pay of $31.50/hour
- Opportunities to grow within a stable organization
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