Skills
IT operations
installation planning
stakeholder coordination
About the Role
The Department of Social Services (DSS) is part of New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). DSS supports initiatives that help New Yorkers access essential benefits and services while working to prevent and end homelessness. Information Technology Services (ITS) partners with both agencies to deliver technology solutions for day-to-day operations and long-term programs.
As the Installation and Planning Operations Lead, you will help plan and coordinate the installation and operational activities that keep critical systems running reliably across DSS/ITS.
Responsibilities
- Lead planning and coordination for installation activities supporting DSS/ITS systems and services.
- Oversee operational readiness activities, including scheduling, sequencing, and stakeholder coordination.
- Collaborate with technical and business teams to support deployments and minimize service disruption.
- Monitor and track installation/operations progress, risks, and issue resolution through completion.
- Maintain documentation and support continuous improvement of installation and operational processes.
Requirements
- Experience leading or coordinating installation and operations activities for IT systems.
- Strong organizational skills with the ability to manage multiple priorities and timelines.
- Excellent communication skills to coordinate across technical and non-technical stakeholders.
- Ability to assess operational risk and support effective change planning.
Benefits
- Opportunity to support mission-critical services for New York City residents.
- Collaborative environment within DSS/ITS technology teams.
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