Skills
Desktop Support
Ticketing Systems
Laptop Troubleshooting
About the Role
Navan is hiring an IT Support Engineer to support our New York City office and assist Navan users worldwide. This is a fast-paced, hands-on onsite role with five days per week in the office, focused on keeping end users productive through reliable technical support.
Responsibilities
- Provide desktop support for hardware and software issues using a ticketing system, in-person requests, and remote desktop tools
- Support onboarding needs by preparing devices and resolving issues for new hires
- Install, configure, and maintain laptops, including upgrades and replacements
- Troubleshoot device problems and coordinate repairs with vendors when needed
- Assist with procurement and setup of IT equipment to ensure timely delivery for users
Requirements
- Experience in end-user support and troubleshooting across common desktop technologies
- Hands-on knowledge of laptop setup, configuration, and maintenance
- Comfort working through ticketing workflows and supporting users both onsite and remotely
- Strong communication skills with the ability to diagnose issues efficiently
Benefits
- Onsite role with a collaborative team environment in New York City
- Opportunity to support users globally while working from a central office location
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