Skills
Customer service
Medical insurance knowledge
Appointment and referral coordination
About the Role
Join our healthcare team as a Medical Receptionist and help patients move smoothly through referrals and equipment ordering. You’ll be the friendly, organized point of contact for inbound calls, outbound follow-ups, and day-to-day coordination with patients, providers, and insurance carriers.
Responsibilities
- Support the full front-end patient service workflow to help ensure successful outcomes
- Handle inbound calls and place outbound calls to patients, healthcare providers, and insurance carriers
- Collect, review, and verify referral details and related information
- Use knowledge of medical insurance and healthcare terminology to assist with accurate processing
- Maintain a professional, compassionate experience for patients in a fast-paced environment
Requirements
- Strong communication skills with a customer-first mindset
- Comfort working in a busy, high-volume office environment
- Basic understanding of medical insurance concepts and healthcare terminology
- Detail-oriented approach to information intake and verification
Benefits
- Full-time schedule in a healthcare setting
- Opportunity to make a meaningful impact in patients’ care journeys
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