Skills
Customer Success
Account Management
Business Insights
About the Role
Thumbtack helps homeowners confidently care for their homes, and we’re hiring a Pro Success Manager to support the service professionals who make that possible. In this role, you’ll partner with pros to help them grow sustainable, high-performing businesses on Thumbtack.
Responsibilities
- Provide consultative guidance and coaching to help service pros improve performance and ROI on Thumbtack
- Use business insights and product expertise to recommend next best actions
- Collaborate cross-functionally with teams such as Product, Marketing, and Sales to improve pro outcomes
- Identify trends in pro needs and help shape improvements to programs, tools, and experiences
Requirements
- Experience working with service businesses, customer success, or account management
- Strong communication and relationship-building skills with both technical and non-technical partners
- Ability to analyze performance signals and translate them into actionable recommendations
- Comfort working in a fast-moving, product-driven environment
Benefits
- Opportunity to help pros grow while improving the homeowner experience
- Collaborative team environment with cross-functional partners
- Work with AI-enabled tools and data-driven insights
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