Skills
Troubleshooting
Electro-mechanical systems
Networking and wireless systems
About the Role
Join Lam’s Product Support Engineering team and help support robotics products and platform types used by customers worldwide. In this Regional Product Support Engineer role, you’ll partner with the Product and Engineering groups as well as Field Engineering to deliver timely, high-quality technical support for complex systems.
Responsibilities
- Provide technical backbone support for field engineers, technicians, and regional product support teams
- Diagnose, troubleshoot, repair, and debug electro-mechanical equipment, computer systems, software, and networked/wireless systems
- Respond quickly to regional issues to reduce downtime and restore equipment performance
- Collaborate with engineering teams to investigate root causes and improve future support outcomes
Requirements
- Strong troubleshooting skills across electro-mechanical equipment and/or computer systems
- Experience with software and networked or wireless systems
- Ability to handle complex technical problems under time-sensitive conditions
- Professional communication skills to coordinate with internal teams and field personnel
Benefits
- Opportunity to work on advanced robotics and technology platforms
- Collaborative environment with Engineering and Field teams
- Role focused on customer impact and real-world problem solving
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