Skills
Strategic project management
Customer relationship management
Field operations coordination
About the Role
As the Product Support Strategic Projects Manager, you’ll lead end-to-end planning and execution for high-value product support projects and strategic contracts. You’ll act as the key point of contact between customers, HOLT leadership, field operations, supporting dealers, vendors, and internal teams to ensure scope, schedules, staffing, safety expectations, and customer commitments are delivered on time.
Responsibilities
- Own project planning and field execution for large-scale product support initiatives
- Manage customer relationships and coordinate across internal and external stakeholders
- Align resources and remove barriers to keep projects moving smoothly
- Oversee risk management to protect timelines, quality, and business objectives
- Provide hands-on field support and strategic oversight for successful delivery
- Ensure safety expectations and project requirements are clearly communicated and followed
Requirements
- Proven experience managing strategic projects or large field initiatives
- Strong customer relationship management and stakeholder coordination skills
- Ability to lead cross-functional teams and manage competing priorities
- Comfort working in the field and providing hands-on support when needed
- Strong risk awareness and a commitment to safety and accountability
Benefits
- Opportunity to strengthen long-term customer partnerships through strategic delivery
- Collaborative environment with leadership and field teams
- Professional growth through ongoing self-development and project leadership
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