Skills
Project Management
Customer Relationship Management
Field Operations Coordination
About the Role
We’re seeking a Product Support Strategic Projects Manager to lead end-to-end planning and delivery of large, high-value Product Support initiatives. You’ll serve as the primary point of contact for customers and coordinate across HOLT leadership, field operations, supporting dealers, vendors, and internal teams to ensure each project meets scope, timeline, staffing, safety, and business objectives.
Responsibilities
- Plan and manage strategic Product Support projects from kickoff through successful completion
- Own customer relationship management and ensure commitments are met
- Coordinate staffing, schedules, and resource alignment across field teams and partners
- Provide hands-on field support to remove obstacles, reduce risk, and maintain alignment
- Manage project scope, timelines, and performance expectations to support long-term customer partnerships
- Model company values through daily collaboration, communication, and continuous improvement
Requirements
- Proven experience leading complex projects with cross-functional teams and external partners
- Strong customer-facing communication and relationship management skills
- Ability to plan, organize, and manage risk, safety expectations, and on-the-ground execution
- Experience coordinating vendors, dealers, and field operations to deliver measurable outcomes
- Demonstrated commitment to leadership behaviors, teamwork, and ongoing self-development
Benefits
- Opportunity to lead high-impact strategic projects and strengthen long-term customer partnerships
- Collaborative environment partnering with internal teams, dealers, and vendors
- Professional growth through leadership, field exposure, and continuous improvement
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