Skills
Customer Service Leadership
Transportation Coordination
Supply Chain Operations
About the Role
As a Sr. Customer Service Manager, you’ll be Uber Freight’s primary on-site partner supporting a key manufacturing customer. Your focus is helping keep production schedules on track by ensuring inbound materials arrive on time and transportation issues are handled quickly and effectively.
Responsibilities
- Coordinate with the customer’s material planning and transportation teams to support daily inbound needs
- Partner with suppliers, carriers, and internal Uber Freight teams to manage shipments proactively
- Identify risks to inbound delivery timelines and take action to reduce supply chain disruptions
- Resolve transportation challenges and escalate issues when needed to protect service levels
- Monitor shipment status and communicate updates to stakeholders
Requirements
- Proven experience in customer service leadership and/or transportation or logistics operations
- Strong communication skills with the ability to work directly with customer teams
- Ability to manage fast-moving priorities in a time-sensitive environment
- Comfort coordinating across multiple parties (customers, suppliers, carriers, internal teams)
- No immigration sponsorship or transfer is available for this role
Benefits
- Full-time, on-site role supporting a critical manufacturing customer
- Opportunity to lead operational customer outcomes in a dynamic logistics environment
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