Skills
Service Desk Support
Troubleshooting
Networking Equipment Support
About the Role
We’re looking for a Service Desk Analyst to join our help desk team. This role is ideal for someone self-motivated with an engineering mindset who can support field technicians and deliver reliable, customer-facing troubleshooting.
Responsibilities
- Coordinate with project managers and field technicians on customer projects
- Capture and maintain project data such as check-in/check-out times, time on site, and work completion documentation validation
- Follow project documentation to ensure support requirements are executed correctly
- Provide service and troubleshooting support to field techs via phone, chat, and email
- Help implement and update processes as project needs evolve
- Remotely configure and program networking cabling and equipment such as hubs, switches, wireless systems, CCTV, and UPS
- Support installation, configuration, maintenance, and troubleshooting of network-connected end-user hardware and software
Requirements
- Strong troubleshooting skills and a methodical, engineering-focused approach
- Comfort communicating technical information clearly to field teams
- Experience supporting networking equipment and end-user devices (hardware/software)
- Ability to work with project documentation and maintain accurate records
Benefits
- Opportunity to grow within a collaborative help desk and field support environment
- Hands-on experience supporting real-world customer projects
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