Skills
Customer Success
Technical troubleshooting
Executive communication
About the Role
Defense Unicorns is looking for a Technical Customer Success Manager who can be more than a routine check-in partner. You’ll work closely with key customers to drive real adoption and outcomes, bring a technical mindset to day-to-day conversations, and help accounts grow through thoughtful planning and execution.
This role includes customer travel (10%–25%) and partnership with both customer leadership and internal engineering teams when complex needs arise.
Responsibilities
- Serve as the primary point of contact for key accounts, building strong relationships with executive stakeholders and technical teams
- Ensure customers achieve meaningful value from the platform through guidance, onboarding support, and adoption planning
- Partner with engineering to troubleshoot technical challenges and accelerate solutions during critical moments
- Lead strategic account activities, including executive reviews and roadmap alignment
- Identify growth opportunities within assigned accounts and help drive expansion through measurable success
Requirements
- Technical fluency to participate confidently in deep, hands-on discussions
- Experience working with customer leadership and technical teams
- Strong relationship-building and communication skills across different stakeholder groups
- Ability to move quickly, stay calm under pressure, and manage multiple priorities
- Willingness to travel 10%–25% as needed
Benefits
- Opportunity to work on software built for high-stakes environments
- Embedded, technical customer-facing role with close collaboration across teams
- Impact-focused work centered on customer outcomes and account growth
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