Administrative Assistant (Permits) — Operations Support | On-site in San Francisco

About the Role

We’re seeking a highly organized Administrative Assistant to support our operations team by managing the permit research and submission workflow from start to finish. This role is focused on accurate permit processing—not general admin or data entry—and requires strong English communication and independent judgment.

Responsibilities

• Research permit requirements using internal resources, AI tools, and official government sources
• Call U.S. government offices to confirm eligibility, documentation needs, and submission steps
• Coordinate with customers to gather required information and ensure timely responses
• Submit permit applications and track each project through completion
• Communicate clearly with U.S.-based Operations Leads and represent customers during government outreach

Requirements

• Exceptional attention to detail and accuracy
• Strong written and verbal communication skills in English
• Ability to work independently and make sound judgments in a process-driven environment
• Comfort using internal databases, AI tools, and web-based government resources
• Professional phone communication skills for outbound calls

Benefits

• Work closely with U.S.-based operations leadership
• Meaningful role supporting customers through critical permit processes