Skills
Permit research
Customer communication
Government office coordination
About the Role
We’re seeking a detail-oriented Administrative Assistant to support our U.S. Operations team by managing the permit research and submission workflow from start to finish. This role partners directly with Operations Leads and communicates with government offices on behalf of customers.
Responsibilities
- Research permit requirements using internal resources, AI tools, and official government sources
- Verify requirements by making outbound calls to U.S. government offices
- Coordinate with customers to gather needed information and keep requests moving
- Prepare and submit permit applications through the appropriate channels
- Track each project through completion and maintain accurate status records
Requirements
- Exceptional accuracy and attention to detail
- Strong written and verbal communication skills in English
- Ability to exercise independent judgment while following established processes
- Comfort working with internal databases, AI tools, and government websites
- Ability to handle a non-generic administrative workload (not data entry)
Benefits
- Work directly with U.S.-based Operations Leads
- Opportunity to support real customer outcomes through a structured permitting process
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