Skills
Patient scheduling
Customer service
Referral coordination
About the Role
Join our team as an Advanced Medical Support Assistant (AMSA) assigned to a Referral Coordination Team (RCT). This role supports streamlined referrals so Veterans receive a complete view of care options and can make informed decisions—whether scheduling care within VA or through community providers.
Responsibilities
- Perform general AMSA duties as part of the Referral Coordination Team to support efficient referral processing
- Provide receptionist and front-desk support for one or more outpatient clinics
- Deliver excellent customer service to patients and coordinate day-to-day clinic needs
- Maintain and manage appointment schedules to support timely patient care
- Support clinic access contingency plans by adjusting appointment times and/or locations as needed
Requirements
- Experience providing patient-facing customer service in a healthcare or clinic setting
- Strong organizational skills with the ability to manage schedules accurately
- Ability to work collaboratively in an interdisciplinary coordinated care environment
- Professional communication skills and attention to detail
Benefits
- Competitive total rewards package for eligible Allied Health Professionals
- Opportunity to support Veterans through coordinated care and referral services
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