Associate Customer Engagement (Customer Service) - Hybrid/Onsite Atlanta, GA

About the Role

As an Associate, Customer Engagement at The Coca-Cola Company, you’ll help deliver effortless, high-quality service across multiple customer touchpoints. You’ll go beyond answering questions by anticipating needs, resolving issues, and strengthening trust through every interaction.

Responsibilities

• Represent the Coca-Cola brand by delivering exceptional engagement across multiple communication channels.
• Listen to customers, clarify needs, and provide solutions that improve confidence and satisfaction.
• Use internal systems and digital tools to research inquiries and deliver accurate, timely resolutions.
• Manage multiple applications at once to keep service consistent across channels.
• Apply problem-solving skills to resolve issues on first contact when possible; escalate appropriately when needed.
• Capture and share customer insights to support service improvements and customer-focused initiatives.
• Contribute feedback and collaborate with the Customer Engagement team to improve processes and tools.
• Stay adaptable as technologies, workflows, and tools evolve to enhance the customer experience.

Requirements

• High School Diploma or equivalent required.
• 2+ years of experience in customer service, customer engagement, or contact center environments.
• 2+ years in a high-volume customer engagement setting using CRM/customer interaction platforms; experience with Salesforce, Genesys, or similar tools preferred.
• Strong verbal and written communication skills with a customer-first mindset.
• Ability to resolve customer issues under pressure with composure and creativity.
• Strong time management and attention to detail in a fast-paced, multitasking environment.
• Ability to interpret and follow policies, workflows, and service standards.
• Ability to work independently while maintaining collaboration with teammates.
• Typing proficiency of at least 50 words per minute and experience documenting interactions accurately.
• Flexibility to work contact center hours between 5:00 a.m. and 11:00 p.m., including weekends and holidays.
• Reliable high-speed internet and a dedicated remote workspace suitable for professional communication and data security.

Benefits

• Hands-on exposure to next-generation customer engagement platforms.
• Structured capability-building programs to strengthen service and digital skills.
• Collaborative, globally connected team environment focused on continuous improvement.
• Opportunity to contribute directly to customer retention and Coca-Cola’s reputation for care.