Skills
Program Management
Customer Solutions
Cross-functional Stakeholder Management
About the Role
Lumafield is hiring a Customer Solutions Program Manager to help customers get measurable value from our advanced manufacturing inspection and insight platform. You’ll coordinate programs that connect customer goals to product capabilities, ensuring smooth onboarding, adoption, and ongoing success.
Responsibilities
- Own customer solutions programs end-to-end, from discovery through implementation and adoption
- Partner with engineering, product, and customer teams to translate customer needs into actionable plans
- Coordinate program timelines, deliverables, and stakeholder updates to keep projects on track
- Identify gaps in customer workflows and work with internal teams to improve outcomes
- Track program performance and report insights that guide continuous improvement
Requirements
- Experience managing customer-facing programs or solutions initiatives
- Strong communication skills with the ability to align technical and non-technical stakeholders
- Comfort working cross-functionally with engineering and product teams
- Analytical mindset with experience using data to drive decisions
- Ability to manage multiple priorities in a fast-moving environment
Benefits
- Opportunity to work on technology that improves how complex products are manufactured and inspected
- Collaborative team environment with strong engineering focus
- Meaningful impact by turning customer insights into product and process improvements
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