Skills
About Procare
Procare Solutions has supported early childhood educators for more than 30 years by delivering products and services that help them focus on children’s care, safety, and education. Our child care management solutions automate key business processes, support safety and compliance, enable clear communication with families, and offer educational resources and training so teachers and kids can thrive.
With 40,000+ satisfied customers, Procare is proud to be a trusted partner for exceptional early learning outcomes.
About the Role
As Director, Managed Accounts within Customer Success, you will help ensure Procare’s largest customers achieve maximum value from their Procare investment. You’ll lead initiatives that strengthen account performance, improve customer outcomes, and deepen long-term partnerships.
Responsibilities
- Own success strategy for top-tier managed accounts to drive retention, adoption, and measurable outcomes.
- Partner with internal teams to ensure customers receive the right resources, support, and implementation guidance.
- Monitor account health and identify opportunities to improve usage, satisfaction, and value realization.
- Develop and execute customer success plans aligned to customer goals and Procare product capabilities.
- Lead cross-functional communication to resolve risks, escalate issues, and maintain strong executive relationships.
Requirements
- Proven experience in customer success, account management, or client leadership, ideally with enterprise or high-touch accounts.
- Strong ability to translate customer needs into actionable success plans and measurable results.
- Demonstrated leadership skills, including managing teams and influencing stakeholders across functions.
- Excellent communication and relationship-building skills with customers and internal partners.
Benefits
- Opportunity to make a meaningful impact in the early childhood education space.
- Work with a customer-centric team focused on long-term value and outcomes.
- Support and resources to help you lead customer success at scale.