Associate Customer Success Manager (Entry-Level) | Denver, CO | Onsite

About the Role

Procare Solutions is looking for an Associate Customer Success Manager to support a dedicated group of customers. In this role, you’ll help strengthen long-term relationships by understanding customer needs, guiding adoption of Procare’s solutions, and ensuring customers get measurable value from the platform.

Responsibilities

• Proactively manage a portfolio of assigned customers and support ongoing success
• Build strong relationships through regular check-ins and responsive communication
• Help customers achieve product goals by supporting onboarding and adoption
• Identify opportunities to improve customer outcomes and reduce churn risk
• Coordinate with internal teams to resolve customer questions and drive issue resolution

Requirements

• Strong communication and relationship-building skills
• Customer-focused mindset with the ability to support multiple stakeholders
• Comfort learning SaaS or business platforms and explaining value clearly
• Organized approach to tracking customer health, priorities, and follow-ups

Benefits

• Mission-driven work supporting early childhood education and safety
• Opportunity to grow within a customer success organization
• Supportive team environment focused on long-term customer outcomes