Skills
Customer Service
Import/Export Documentation
Shipment Tracking
About the Role
Join a growing logistics and import operations team as an Import Customer Service Administrative Assistant. This contract-to-hire role supports the import process from start to finish by coordinating documentation, communicating with customers, tracking shipments, and helping ensure compliance with import requirements.
Responsibilities
- Coordinate and organize import-related documentation for each shipment
- Communicate with customers to provide updates and resolve routine questions
- Track shipments and support accurate status reporting
- Assist with day-to-day administrative support for import operations
- Support compliance by following established import and documentation procedures
Requirements
- Experience in customer service and/or administrative support
- Familiarity with logistics, transportation, or import/export operations (preferred)
- Strong organizational skills and attention to detail
- Comfort working onsite and collaborating with a fast-paced operations team
- Proactive, customer-focused communication style
Benefits
- Contract-to-hire opportunity (6 months)
- Onsite work environment in Baltimore
- Monday–Friday schedule, 8:00 AM–5:00 PM
- $20.00/hour pay rate
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